When you submit information to Energy Works and through our website we do not share this data with any other company, person/s or third parties. Energy Works is committed to protecting our visitors and account holders at all times. We will only use the data in accordance with the General Data Protection Regulation, also know as GDPR – this includes all data you share with us voluntarily by you and the information we gather as you visit our websites.
We actively collect information when you visit our website, when you register or enter any details or make any contact, engage, enter promotion, rate, review or take a survey. Your personal information such as full name, address, email, phone number etc will be identifiable to you and we can use to match details with yourself.
Some areas of our site or services will mean you have to submit information, this is used for the services you are agreeing to and when doing so you agree to such services.
We will collect information such as contact information, account login information, demographic info information you share and submit
We will also passively collect information, as you navigate through the website, different pages and areas, this is gathered without you actively knowing. We do this by using different technology such as Internet protocol (IP), addresses, cookies, internet tags, and navigational data collection.
We may also receive information about you from third parties, including our commercial partners, other service providers, social media platforms, search engines and enforcement or debt companies.
How we use your information:
To provide you with our services
Give you access to all services and searchable services
To administer competitions or offers you enter in to
To process payments you make
For internal administration and record keeping
To answer questions, enquiries and questions
To send you some direct marketing and offers – which you can opt of by emailing or writing to us
To manage legal claims
To manage your identity, to detect fraud and for security reasons
Data Protection/Retention Policy
We will keep your data and personal date and information for as long as you are a registered user on our website or other digital platforms or services, or for as long as needed to provided services to you and also for a some time afterwards.
If you cancel or do not wish to be associated with Energy Works at any time we will still hold such data and information for some time for different uses such as legalities, accounts, tax and to resolve any disputes.
We may use your IP address to diagnose any problems on our servers for the better of our site and company
We may use data from Third parties about you
WE may disclose or share information with third parties, our vendors or companies who work on our behalf but still in accordance with all our terms.
WE may share information to law enforcement agencies involved with fraud prevention and detection as we have duty to do so for the safety of our company and everyone else.
We use standard security measures on our website and we will treat your information in strict confidence and will endeavour to all we can to protect such information. However we cannot guarantee the security of any data we gather or you share. By using our site, making contact, sharing information, buying a service or registering you agreeing to all these terms, know the risks and accept inherent security risks and you cannot hold Energy Works , any owners, any staff or third parties responsible at any time, for any reason, unless its proven negligence or wilful default
You have the right to request details we hold for you at anytime, please do so in writing and we will send this within 2-3 weeks.
You have right to correct or rectify any data we hold for you, please request this in writing.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner Energy Works are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
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